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Check that your installation meets all the requirements for your supported smartphone:

The following clarifications are necessary so that our support has all the information available to narrow the case as closely as possible:

  • Which E-Mail address is affected by the problem?
  • Which smartphone is in use?
  • Which error message appears (print screen if possible)?
  • Which action exactly causes the error?
  • Are other synchronization providers such as «MobileMe» or «Google Sync» active?
  • Does the error also occur when you perform this action via Cloud Office?

Please send this information directly to our support, and we will be happy to help you.

Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.

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