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If problems occur during synchronization, please contact our support.

Please have the following information to hand:

  • Which e-mail address is affected by the problem?
  • Which smartphone is in use?
  • Which error message appears (incl. screenshot if possible)?
  • Which action causes the error?
  • Are any other synchronization services active?
  • Does the error also occur when you perform this action directly in Cloud Office?
Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.

General questions about the address book

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