I have a problem with the synchronization, what should I do?

Check that your installation meets all the requirements for your supported smartphone:

The following clarifications are necessary so that our support has all the information available to narrow the case as closely as possible:

  • Which E-Mail address is affected by the problem?
  • Which smartphone is in use?
  • Which error message appears (print screen if possible)?
  • Which action exactly causes the error?
  • Are other synchronization providers such as «MobileMe» or «Google Sync» active?
  • Does the error also occur when you perform this action via our Webmail?

Please send this information directly to our support, and we will be happy to help you.


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