Messages that are shown in gray and crossed out in the Cloud Office Mail inbox are from an e-mail address that was set up using IMAP with Microsoft Outlook.
Outlook has various settings that influence how messages are deleted. Messages that have not yet been permanently deleted are shown crossed out in Cloud Office Mail.
You can find more information in a special guide provided by Microsoft.
Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.
For support requests please use this form instead.