Resetting your server password

Password reset

If you have forgotten the password for your hosting, follow these instructions:

  1. On the login screen for the Control Panel, click on the «Lost Your Password?» link.
    Lost Control Panel password
  2. You will then be prompted to choose between your Hosting and Hostpoint ID.
    Select Hosting.
    If you have forgotten the password for your Hostpoint ID, click on Hostpoint ID.
    Lost Control Panel password
  3. In the first field, enter the username (max. 8 characters) for your hosting account or, in the second field, a domain assigned to the respective hosting account.
    Lost Control Panel password
  4. In the CAPTCHA field, enter the letters you see.
  5. Next, click «Reset My Password».
  6. An E-Mail containing a reset link will be sent to the E-Mail address associated with the billing contact for your server.
  7. Click the link included in this E-Mail. Next, you will be taken to a page where you can set a new password for your hosting.
    Lost Control Panel password
  8. Enter your desired new password in both fields and then click on «Set new password».

I do not know the E-Mail address of the billing contact.

Receiving login details by post

If the E-Mail address we have on file is no longer valid or you do not receive the E-Mail, our support team can send your login details by conventional post to the billing address. Contact our support team about this.

Make sure to update the E-Mail address for the billing contact the next time you log into the Control Panel.

Changing the E-Mail address of the billing contact

Make sure that the E-Mail addresses of the billing contact and of your technical contacts are always kept up to date. These contact details are needed as described above to reset passwords and send newsletters, customer notifications, and suchlike.

Please remember to enter/update this address when you log in for the first time in order to ensure that you receive future correspondence.

Changing contact details

Go to «Services» in the Control Panel, where you can select your hosting and then change both addresses at any time under «Admin» > «Customer Contact».

Control Panel contact

 

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