Creating an anonymous FTP account

An anonymous FTP account allows access to a specific folder on your server without having to enter a password. However, the person using the anonymous FTP account only has read-only permissions. This means that the person accessing the respective folder cannot make any changes to the files or to your server settings. They can only view or download the data.

Creating an anonymous FTP account

If you would like to set up anonymous FTP access, log into the Control Panel, click Services at the very top and then open your account. In the left-hand navigation, click Admin and then FTP. FTP access must be enabled to create the respective FTP accounts.

  1. Click CREATE AN FTP ACCOUNT to create an anonymous FTP account.

  2. Select Create an anonymous FTP account without a password and read-only access permissions and then click Continue.

  3. Enter a username for the anonymous FTP account. Make sure that the domain displayed next to your username also belongs to it, e.g. This email address is being protected from spambots. You need JavaScript enabled to view it..

  4. Enter the path to the folder containing the data used for FTP access.

Connecting to an anonymous FTP account

Use your browser or a common FTP client such as Filezilla (Windows, Mac, Linux) or Cyberduck (Mac) to connect to the server.

FTP server/host: In this field, enter your domain or, if it is inactive, the Hostpoint server name that you see when clicking on Services in the Control Panel. The Hostpoint server name is listed under your own server name and the Hostpoint products you subscribe to. Example:

Example for the FTP server/host:

Username: Here enter the anonymous FTP usernames that you have created.
Password: You can leave the password field blank because you are connecting via anonymous FTP and therefore do not need a password.
Port: 21



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