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Would you like to receive remote support from Hostpoint? In this article, we will show you how to download the required software and give our employees access.

Download and install TeamViewer

The TeamViewer client is required for remote support.

To download and install TeamViewer, follow these steps:

  1. Download TeamViewer here: TeamViewer for Windows / Mac / Linux.
  2. Open Downloads and install TeamViewer.

Grant access

To allow our support staff to see the contents of your screen and support you, you must first configure TeamViewer access permissions.

Follow these steps (example using Mac):

  1. Open TeamViewer.
  2. Click on “Help” > “Check system access.”
    teamviewer en1
  3. Click on “Set up Screen Recording” and “Set up Accessibility” and then grant access to the “TeamViewer QuickSupport” application in the system settings.
    TeamViewer Berechtigung 01 EN
    TeamViewer Berechtigung 02 EN1
    → Access permissions are configured.

Connection

You grant this access by giving us the ID and one-time password displayed when you open TeamViewer.

TeamViewer Passwort ID EN

Establish connection

  1. Start TeamViewer.
  2. Give our support staff the ID and password that appear.
    → Once support staff has established the connection, your system will indicate this.
  3. Confirm access by clicking “OK.”
    →The connection is now established, and our support staff sees your screen content.

Terminate connection

  1. Close TeamViewer and make sure the program has terminated.
  2. You can now uninstall TeamViewer or keep it for future use. However, our support staff will only have access to your screen if you provide us with the ID and password again.
Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.

Frequently asked questions about remote support

 

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