Would you like to receive remote support from Hostpoint? In this article, we will show you how to download the required software and give our employees access.
Download TeamViewer
The TeamViewer client is required for remote support.
To download TeamViewer, proceed as follows:
Windows
- Download TeamViewer via the following link: TeamViewer QuickSupport for Windows / Mac / Linux.
- Open the Downloads folder in your browser or on your computer and start the downloaded “TeamViewerQS.exe” file.
- Windows User Account Control may ask you if you want to allow the application to make changes to your device. Confirm this message if it appears.
- Accept the policies of TeamViewer (EULA, DPA).
→ TeamViewer has been downloaded and is now ready for use.
macOS
- Download TeamViewer via the following link: TeamViewer QuickSupport for Windows / Mac / Linux.
- Open the Downloads folder in your browser or on your computer and start the downloaded “TeamViewer QuickSupport.app” file.
- Now you have to configure the access permissions for your computer. To do so, click on “Help” > “Check system access” in the menu bar at the top.
- Click on “Set up Screen Recording” and “Set up Accessibility” and then grant access to the “TeamViewer QuickSupport” application in the system settings.
→ Access permissions are configured.
→ TeamViewer has been downloaded and is now ready for use.
Connection
In order for our support staff to see your screen content, your permission is always required. You give your permission by providing us with the ID and unique password you will see after starting TeamViewer and starting screen sharing.
Establish connection
- Start TeamViewer.
- Give our support staff the ID and password that appear.
→ Once support staff has established the connection, your system will indicate this. - Confirm access by clicking “OK.”
→The connection is now established. - Start the screen sharing.
Terminate connection
- Stop the screen sharing.
- Close TeamViewer and make sure the program has terminated.
- You can now uninstall TeamViewer from your downloads or keep it for future use. However, our support staff will only have access to your screen if you provide us with the ID and password again.
Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.
For support requests please use this form instead.
