Audriga’s migration service helps you migrate your e-mails from your previous provider to your new Hostpoint mailbox free of charge and easily. In this article, we’ll show you how.
Calling up the migration service
You can access e-mail migration via your e-mail account settings in the Hostpoint Control Panel.
If you have not yet created an e-mail address with Hostpoint, you must do so here. To do so, follow the instructions “How do I create an e-mail address?”. You can then start the migration.
- Log into the Hostpoint Control Panel with your Hostpoint ID.
- Open your web hosting and click on “E-mail” in the left-hand menu or directly open “E-Mail & Cloud Office” on the start page.
→ The overview shows all e-mail addresses that you have created. - Click on “Edit” next to the desired e-mail address.
- In the menu on the left, click on “E-mail migration service” and then “Start your free e-mail migration now”.
→ You will be redirected to Audriga’s migration service.
Starting your migration
- Select your current e-mail provider. Hostpoint is already preselected as the new provider.
- Enter the e-mail address for the migration status notifications.
- Indicate whether you are a private or business customer.
- Click the “Proceed” button.
- Enter the full e-mail address of the source and destination mailbox and the corresponding passwords.
- Click on “Check” for both mailboxes. If the information is correct, a green checkmark will appear.
- If you agree with the mailbox details, click “Confirm”.
- If you want the migration to take place later, select “Later” instead of “Immediately”.
- Click “Proceed“.
→ You will see an overview of your planned migration. The number of e-mails to be migrated, including storage space required, is also displayed. - Click “Proceed” again.
- You will see a summary of the migration again. If all the details under “Details” are correct, click “Start migration”.
→ The migration is started. The progress is displayed directly on this page.
→ You will be notified by e-mail as soon as the migration is completed. Any errors are listed in the message.
Delta migration
If more messages arrive in your previous mailbox during the e-mail migration, you can transfer them later by means of a delta migration. To start the delta migration, open the link for your migration request and click on “Start delta migration”.
Further information
Further information on the migration service can be found in the Audriga documentation.
For support requests please use this form instead.
