Data security and system stability
Your data at Hostpoint is backed up automatically. Our storage cluster solutions connect multiple separate clusters via a fast internal network with all web, mail, database and administration servers. The clusters store all customer data on external disk arrays and mirror them in another room (separate fire protection zone). The disk arrays are identical and also redundantly configured to always prevent loss of data even if an individual disk or disk array fails. This guarantees maximum data security and system stability.
Backup availability
Web, e-mail and database backups are kept for up to 180 days depending on the product. These backups are performed four times daily and are all available for the most recent two-week period. For backups going back more than two weeks and up to one month, one backup per day is kept; one weekly backup is kept for the period going back 1 - 6 months.
Web hosting
| Product | Availability |
|---|---|
| Standard | 30 days |
| Smart | 90 days |
| Business | 180 days |
Managed Flex Server
| Product | Availability |
|---|---|
| S | 30 days |
| M | 60 days |
| L, XL, XXL | 180 days |
E-mail & Cloud Office
| Product | Availability |
|---|---|
| Basic | 30 days |
| Plus | 90 days |
| Business | 180 days |
Emergency restore
If necessary, you can have the data restored from a backup. How to request such a fee-based emergency restore is described below.
For web hosting customers
A fee-based emergency restore can be ordered in the Hostpoint Control Panel under “Advanced” > “Backup Manager” > “Emergency restore”. This applies to all web hostings, Sites and Managed Flex Servers, including e-mails.
For e-mail customers
A fee-based emergency restore of your e-mails can be ordered in the Hostpoint Control Panel under “E-mail & Cloud Office” > “Display Cloud Office groups” > “Edit” > “Emergency restore”.
For support requests please use this form instead.
