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Data security and system stability

Our storage cluster solutions connect multiple separate clusters via a fast internal network with all web, mail, database and administration servers. The clusters store all customer data on external disk arrays and mirror them in another room (separate fire protection zone). The disk arrays are identical and also redundantly configured to always prevent loss of data even if an individual disk or disk array fails. This guarantees maximum data security and system stability.

Backup availability

Web, E-Mail and database backups are kept for up to 180 days depending on the web hosting package. These backups are performed four times daily and are all available for the most recent two-week period. For backups going back more than two weeks and up to one month, one backup per day is kept; one weekly backup is kept for the period going back 1 - 6 months.

Data backups are available for up to 180 days for Business web hosting, up to 90 days for Smart web hosting and up to 30 days for Standard web hosting.

With Flex Server S, your data are backed up for 30 days. With Flex Server M, data can be restored for up to 60 days. With Flex Server L and higher, recovery is available for up to 180 days.

Emergency recovery

The emergency recovery of your data from a backup is subject to a fee.

You can request an emergency recovery (subject to a fee) in the Control Panel under «Backup Manager» > «Emergency Recovery».

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For support requests please use this form instead.

General questions about Control Panel


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