Log into your Control Panel and go to the «Admin/Advanced» menu in your server overview.
Under the menu item «Backup Manager» you will find the following options:
Server backup
Make a backup of the current status, which you can download. To do this, select the desired archive type (ZIP or TAR) and click on «Start a backup».
As soon as the backup is ready, you will be notified by E-Mail and then have 24 hours to download the backup. It will then be deleted from our servers.
Database backup
You can download a backup of the selected database directly from here.
Emergency restore
If you need a backup but have not created one yourself, you can order a backup from us for a fee.
We will then restore the required data to your server in a manual process.
After importing the emergency restore, you will be contacted by our support via E-Mail.
For support requests please use this form instead.