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If you have a new smartphone and want to use it to log into the Hostpoint Control Panel, there are two possible approaches:

  1. Transfer codes from the authenticator app to the new smartphone: If your authenticator app supports this option, transfer the codes to your new smartphone. Follow the app manufacturer’s instructions for this.
  2. Reactivate two-factor authentication: If your authenticator app doesn’t support this transfer, you’ll need to reactivate two-factor authentication for your new smartphone. Follow this guide for this.

What if I can’t sign in with my old or new smartphone?

If you are no longer able to log into the Hostpoint Control Panel due to not meeting the requirements of two-factor authentication, you can choose to have a one-time SMS code sent to you. Follow the instructions on “What do I do if my code is not accepted?”. This assumes that the phone number saved is still correct.

If the phone number saved is no longer correct, you will have to deactivate two-factor authentication by mail. Follow this guide for this.

Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.


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