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If the code generated with the authenticator app is not accepted, you can have a one-time code sent to you by SMS.

Proceed as follows:

  1. Click the “I’m having problems logging in…” link underneath the “Login” button.
    2fa en
  2. Click the “I can’t generate a code with my authenticator app.” link.
    2FA ProblemeMitLogin en
  3. Click the “Receive code by SMS” option.
    2FA SMS anfordern en

→ A one-time code will be sent via SMS to the phone number saved in the Hostpoint Control Panel.

To continue using two-factor authentication for your Hostpoint ID, you will have to reactivate it as described in this guide.

Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.

 

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