If the code generated with the authenticator app is not accepted, you can have a one-time code sent to you by SMS.
Warning: Please note: Two-factor authentication will be deactivated after you have logged in successfully.
Proceed as follows:
- Click the “I’m having problems logging in…” link underneath the “Login” button.
- Click the “I can’t generate a code with my authenticator app.” link.
- Click the “Receive code by SMS” option.
→ A one-time code will be sent via SMS to the phone number saved in the Hostpoint Control Panel.
To continue using two-factor authentication for your Hostpoint ID, you will have to reactivate it as described in this guide.
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For support requests please use this form instead.
For support requests please use this form instead.