If the code does not work, click the “I’m having problems logging in...” link underneath the blue button for additional help. Then choose “I can’t generate a code with my authenticator app.” and follow the instructions below:
Since you are currently unable to generate a valid code with your authenticator app on your mobile phone, we can send you a one-time code via text message (SMS) to the phone number you have provided.
Warning: Note: Please note that you can only use this reset option once and that two-factor authentication will be deactivated after you have logged in successfully.
To continue using two-factor authentication for your Hostpoint ID, you have to reactivate it, as described here.
Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.
For support requests please use this form instead.