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If you have received a deactivation code by mail, please proceed as follows:

  1. Log into the Hostpoint Control Panel with your Hostpoint ID.
    → You will get to the two-factor authentication step.
  2. Click the “I’m having problems logging in…” link underneath the “Login” button.
    2fa en
  3. Click the “I received a deactivation code by mail.” link.
    2FA ProblemeMitLogin en
  4. Enter the code from the letter in the appropriate field.
  5. Click the “Continue” button.
    2FA Deaktivierungscode eingeben en
    → Two-factor authentication will be deactivated.

→ You can now log in again with your Hostpoint ID and password.
→ You can reactivate two-factor authentication, if you wish, as described in this guide.

Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.


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