I don’t have my mobile phone on me, what do I do now?

If you do not have your mobile phone on you to receive the code from the application or via SMS, your only option is to deactivate two-factor authentication.

Log into the Control Panel with your Hostpoint ID and password until you get to the entry for two-factor authentication.

Underneath the blue “Log in” button, select the link “I’m having problems logging in...” for additional help. Then select “I don’t have my mobile phone on me or I have lost my phone” and follow the instructions:

Deactivation works as follows:

  • We will send you a deactivation code by post
  • The letter with the deactivation code will be sent to your billing address
  • As soon as you enter the deactivation code, two-factor authentication is disabled and all you need to log in again is your Hostpoint ID password

 

Unable to find what you were looking for?

Our support experts are happy to assist you personally!

 

© 2001 - Hostpoint AG