If you did not change your phone number in the Hostpoint Control Panel beforehand and resetting by SMS no longer works, you will have to deactivate two-factor authentication.
Follow these steps to do so:
- Log into the Hostpoint Control Panel with your Hostpoint ID.
→ You will get to the two-factor authentication step. - Click the “I’m having problems logging in…” link underneath the “Login” button.
- Click the “I changed my phone number.” link.
- Click the “Request deactivation code by mail” button.
→ We will send you a deactivation code by mail to the billing address saved in the Hostpoint Control Panel. - Once you receive the deactivation code, please follow this guide.
→ Two-factor authentication will be deactivated.
→ You can now log in again with your Hostpoint ID and password.
For support requests please use this form instead.