I have changed my phone number and am no longer able to log on, what do I do now?

If you did not change your phone number in the Control Panel beforehand and resetting by SMS no longer works, your only option is to deactivate two-factor authentication.

Log into the Control Panel with your Hostpoint ID and password until you get to the entry for two-factor authentication.

Underneath the blue “Log in” button, select the link “I’m having problems logging in...” for additional help. Then select “I have changed my phone number.” and follow the instructions below:

Since you are currently unable to generate a valid code with the authenticator app on your mobile phone or receive a code via text message (SMS), you have to deactivate two-factor authentication in order to log back into your Hostpoint Control Panel.

Deactivation works as follows:

  • We will send you a deactivation code by post
  • The letter with the deactivation code will be sent to your billing address
  • As soon as you enter the deactivation code, two-factor authentication is disabled and all you need to log in again is your Hostpoint ID password

 

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