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If you did not change your phone number in the Hostpoint Control Panel beforehand and resetting by SMS no longer works, you will have to deactivate two-factor authentication.

Follow these steps to do so:

  1. Log into the Hostpoint Control Panel with your Hostpoint ID.
    → You will get to the two-factor authentication step.
  2. Click the “I’m having problems logging in…” link underneath the “Login” button.
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  3. Click the “I changed my phone number.” link.
    2FA ProblemeMitLogin en
  4. Click the “Request deactivation code by mail” button.
    2FA Deaktivierungscode anfordern en
    → We will send you a deactivation code by mail to the billing address saved in the Hostpoint Control Panel.
  5. Once you receive the deactivation code, please follow this guide.
    → Two-factor authentication will be deactivated.

→ You can now log in again with your Hostpoint ID and password.

Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.


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