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I have paid my invoice. Why are you still sending me payment reminders?

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Frequently Asked Questions about Accounting

How do I change the holder of a Hostpoint contract?

I have moved. What do I need to do?

How do I pay invoices?

Does Hostpoint manage my .ch domain?

Where do I get a transfer code for my domain?

The billing address is different from the owner’s address. What do I need to do?

Can I receive invoices through my bank in e-invoice form?

Questions about your contract

How can I claim my 30 day money-back guarantee?

How do I downgrade?

How do I cancel my domain name?

How do I change the contact person for a company, organization or association?

How do I cancel my contracts?

What is the deadline to cancel?

How long are the contract periods?

Where do I find my contract documents?

Questions about your invoice

Where do I find my invoices?

Can you send me a collective invoice for all products?

Can I receive invoices by E-Mail?

Why have you blocked access to my server?

Why have I received an invoice even though I canceled my contract?

I have paid my invoice. Why are you still sending me payment reminders?

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