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How do I downgrade?

To downgrade a product, send an e-mail to us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Note: Please note that a downgrade is only possible within the first 30 days of a contract or at the end of the current contract period.

To check the current status of your contract, log into the Control Panel with Hostpoint ID and go to «Admin» > «Contracts».

Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.

Frequently asked questions about accounting

How do I pay invoices?

I have moved. What do I need to do?

Where do I get a transfer code for my domain?

Can I receive invoices through my bank in eBill form?

Where can I find my customer number?

Where can I find the invoice number?

Does Hostpoint manage my .ch domain?

How do I check whether an invoice is actually from Hostpoint?

How do I change the holder of a Hostpoint contract?

The billing address is different from the owner’s address. What do I need to do?

Questions about your contract

How can I claim my 30 day money-back guarantee?

How do I downgrade?

How do I cancel my domain name?

How do I change the contact person for a company, organization or association?

How do I cancel my contracts?

What is the deadline to cancel?

How long are the contract periods?

Where do I find my contract documents?

Questions about your invoice

Where do I find my invoices?

Can you send me a collective invoice for all products?

Can I receive invoices by E-Mail?

Why have you blocked access to my server?

Why have I received an invoice even though I canceled my contract?

I have paid my invoice. Why are you still sending me payment reminders?

Unable to find what you were looking for?

Our support experts are happy to assist you personally!

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