How can I claim my 30 day money-back guarantee?

Please send an E-Mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Indicate your user name and mention that you would like to remove your server account within the 30 day money-back guarantee period.

Attention: Only properly canceled (i.e. within the stipulated cancellation period) contracts can be canceled from the Control Panel.

The money-back guarantee can be only be claimed by sending a request in writing by E-Mail (This email address is being protected from spambots. You need JavaScript enabled to view it.), fax (+41 0844 09 09 09), or mail.

Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.

How can I claim my 30 day money-back guarantee?

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