If you want to transfer your domain to another registrar, you will need a transfer code. To obtain this code, you must terminate the contract for the domain name. However, if you want to transfer your domain and contract to another Hostpoint customer, all you need to do is change the contract owner.
To cancel your contract and obtain a transfer code, proceed as follows:
- Log in to the Hostpoint Control Panel with your Hostpoint ID.
- Click on “Admin” in the menu at the top.
- Click on “Contracts” in the menu on the left.
- Select the desired domain.
→ You will see the overview of the selected domain.
- Click on “Edit contract” on the left.
- Click on “Edit” under “Cancel contract”.
- Activate the “I like to receive a transfer code for this domain” option.
- Confirm the cancellation by entering the password of your Hostpoint ID and clicking on “Next”.
→ The domain will be automatically cancelled on the next possible date.
→ You will immediately receive confirmation of cancellation, including the transfer code, at the e-mail address you provided. - If you wish, you can use the feedback form to let us know the reasons for your cancellation.
You have a Domain Shield?
If you have a Domain Shield for the domain and the data protection trustee service is activated, the option must first be deactivated or cancelled. Only then can you request a transfer code for the domain according to the instructions above.
You can deactivate the Domain Shield in domain management.
The Domain Shield is canceled in the same way as all contracts.
You don't have a Hostpoint ID?
You can also request the transfer code in writing. For that, the signature of the contract holder or an authorized person is necessary. The required form can be requested from our accounting department (billing@hostpoint.ch). The transfer code will then be sent to the e-mail address written on the form.
Alternatively, you can also create a Hostpoint ID and request the transfer code directly in the Hostpoint Control Panel. To create a Hostpoint ID, follow these instructions.
Transfer codes requested in the Hostpoint Control Panel are usually sent immediately. For some domain endings, the transfer codes cannot be generated automatically. These transfer codes will be sent within a few hours during office hours. The same applies to transfer codes requested using the form.
For support requests please use this form instead.
