How do I cancel my contract?

Would you like to cancel your contract for web hosting, your domain, or another Hostpoint service? In this article, we'll show you how to do it.

Cancellation via the Hostpoint Control Panel

If you have a Hostpoint ID, you can cancel your contracts directly in the Hostpoint Control Panel. The procedure varies depending on whether you are using a computer or a mobile device (such as a smartphone).

Instructions for desktop

1. Log in to the Hostpoint Control Panel with your Hostpoint ID.
2. Click on “Admin” in the menu at the top.
3. Click on “Contracts” in the menu on the left.
4. Select the desired contract (e.g. domain name).
   → You will see the overview of the selected contract.
   
5. Click on “Edit contract” on the left.
6. Click on “Edit” under “Cancel contract”.
   
7. Applies only to domain name contracts: If you would like to transfer your domain to another registrar, please activate the “I like to receive a transfer code for this domain” option. If you don't need the domain anymore, leave the option deactivated.
8. Confirm the cancellation by entering the password of your Hostpoint ID and clicking on “Next”.
   
   → The contract will be automatically cancelled on the next possible date. You can withdraw your termination at any time before the end of the current contractual period in the contract overview in the Hostpoint Control Panel.
   → The cancellation confirmation (for domains including transfer code if requested) will be sent to the e-mail address provided.
9. If you wish, you can use the feedback form to let us know the reasons for your cancellation.

Instructions for mobile devices

1. Log in to the Hostpoint Control Panel with your Hostpoint ID.
   → You will see your personal home page.
   
2. Scroll down until the number of your contracts appears, and tap “Go to contract overview.”
   
3. Find the contract you're looking for in the list and tap the pencil icon.
   
4. Open the “Contract” menu.
   
5. Tap “Edit contract”.
   
   → Information about the contract and its term is displayed.
   
6. Scroll down to the “Cancel contract” section and tap “Edit”.
   
   → The “Cancel contract” window opens.
7. Applies only to domain name contracts: If you would like to transfer your domain to another registrar, please activate the “I like to receive a transfer code for this domain” option. If you don't need the domain anymore, leave the option deactivated.
8. Confirm the cancellation by entering the password of your Hostpoint ID and clicking on “Next”.
   
   → The contract will be automatically cancelled on the next possible date. You can withdraw your termination at any time before the end of the current contractual period in the contract overview in the Hostpoint Control Panel.
   → The cancellation confirmation (for domains including transfer code if requested) will be sent to the e-mail address provided.
9. If you wish, you can use the feedback form to let us know the reasons for your cancellation.

Cancellation by e-mail or mail

If you do not have a Hostpoint ID, for legal reasons we require a cancellation notice in writing signed by the contract holder.

Please send an e-mail to our billing department (billing@hostpoint.ch) to receive the cancellation form. You can send us the cancellation form by e-mail (billing@hostpoint.ch) or mail.

As soon as the cancellation has been processed, we will send you a confirmation.

Change of contract owner

If you would like to transfer your contract to another owner at Hostpoint, the transfer can be started directly in the Hostpoint Control Panel. To do so, follow the instructions for changing the contract owner.