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Your Hostpoint ID is the e-mail address you used when you first placed your order with Hostpoint (e.g. This email address is being protected from spambots. You need JavaScript enabled to view it.). Your Hostpoint ID is not the same as your six- to eight-character hosting name (e.g. “your-own”). For more information on the difference between your Hostpoint ID and hosting name, please see this article.

If you do not already have a Hostpoint ID, please follow the instructions in this article to create one.

If you have a Hostpoint ID but have forgotten your password, you can request a new password. Follow this guide for this.

For more answers to frequently asked questions about the Hostpoint ID, please go here.

Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.


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