I’ve forgotten my Hostpoint ID password. Now what?

Reset password

If you’ve forgotten your Hostpoint ID password, you can reset it.

Follow these steps to do so:

1. On the Hostpoint Control Panel login page, click “Lost Your Password?”
   
2. The system will prompt you to choose between Hosting and Hostpoint ID. Click the “Hostpoint ID” button. If you’ve forgotten your hosting login password, click the “Hosting” button.
   
3. Enter your Hostpoint ID in the first field.
4. In the second field, type the CAPTCHA code shown above the field.
5. Click the “Reset my password” button.
   
   → We will send an e-mail with a link to the contact address associated with your Hostpoint ID.
6. Click the link included in this E-Mail.
   → You will be taken to a page where you can create a new password for your Hostpoint ID.
   

No access to the contact e-mail address

A “contact e-mail address” is stored in the Hostpoint Control Panel. Please make sure that this e-mail address is always up to date. This e-mail address is required, for example, to reset your password, send the newsletter and provide other customer information. The contact e-mail address is not intended for technical contacts/webmasters.

Send login details by mail

If you do not have access to the registered contact e-mail address or if the e-mail address is no longer valid, we may send your login details by mail to your billing address. Please contact our support team for this.

Please change your contact e-mail address the next time you log into the Hostpoint Control Panel.

Change your contact e-mail address

You can change your contact e-mail address under “Admin” > “Hostpoint ID” > “Contact details” in the Hostpoint Control Panel. Change the e-mail address immediately after logging in for the first time with the new password so that we can always reach you.