I’ve forgotten my Hostpoint ID password

Requesting a new password

If you have forgotten your Hostpoint ID, you can request a new one online:

  • On the Control Panel login page, click Lost your password?.


  • The system will prompt you to choose between Hosting and Hostpoint ID. Click HOSTPOINT ID.
  • If you have forgotten your hosting password, click HOSTING.

  • Enter your Hostpoint ID in the first field.
  • In the second field, type in the CAPTCHA code.


  • We will send you an email with a link to the contact address associated with your Hostpoint ID.
  • Click the link in the email to reset your password. We will then send you an email with the new login details.

I can’t find the contact email address for my Hostpoint ID.

Request your login details by mail

If your contact email address is no longer valid or you have not received our emails, we can send your login details by express mail to the billing address. Contact our support staff using the contact form or one of the other contact options. The next time you log into our Control Panel, please remember to update the contact address for your Hostpoint ID.

Update your contact email address

Make sure that the contact email address of your Hostpoint ID is current. We need this address to reset passwords, send newsletters, customer notifications, etc. Change the email address right after logging in for the first time so that we are always able to get in touch with you.

In the Control Panel under Admin, click on HOSTPOINT ID and then CONTACT to make changes to the contact email address for your Hostpoint ID.



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