To further improve the security of your server and data, FTP logins are only allowed without your express consent if they originate from specific countries.
Info: Note: By default, certain countries in western Europe and North America are permitted.
List of allowed countries
Below is a list of the countries that are automatically allowed to connect to Hostpoint servers via FTP without permission (assuming correct login credentials are provided).
| Belgium |
| Denmark |
| Germany |
| Finland |
| France |
| Great Britain |
| The Netherlands |
| Ireland |
| Italy |
| Canada |
| Liechtenstein |
| Luxembourg |
| Norway |
| Austria |
| Poland |
| Portugal |
| Sweden |
| Switzerland |
| Spain |
| Vatican |
| United States of America |
Warning: Note: This list may change at any time and without prior notice, as it is updated based on the current situation.
Allowing all international logins
If you attempt to connect via FTP from a country that is not on the above list, follow these instructions:
- Log in to the Hostpoint Control Panel with your Hostpoint ID.
- Open your web hosting.
- Click on “Advanced” > “FTP” > “Settings”.
- Enable the option “Allow international FTP access (reduced security)”.
This setting will expire in 3 months, but the expiry date will reset on successful logins from countries that are not allowed by default. You can deactivate this option manually at any time.
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For support requests please use this form instead.
For support requests please use this form instead.