The error log is a file that logs all error messages that occur during the operation of your website and when visitors access it. If there are issues with your website, it may help to analyze the error log so that you can find out which errors are occurring and what they mean.
You can download the error log for your website from the Hostpoint Control Panel. You’ll find step-by-step instructions for this in the article “Where can I find the logs?”.
Structure of the file
The error log is a TXT file containing individual log entries. An entry is created in the file for each event (error) that occurs. The newest event is always displayed at the very bottom of the file.
Each entry is structured as follows:
[Mon Mar 24 14:22:14.487891 2025] [core:error] [pid 21345] [client 217.26.48.199] AH00128: File does not exist: /home/user/www/your-own-domain.ch/example.html
The following table shows the elements of each entry and what they mean:
| Element | Meaning |
|---|---|
| [Mon Mar 24 14:22:14.487891 2025] |
Date and time at which the error occurred |
| [core:error] |
The website component involved and the error level Possible components: Possible error levels: |
| [pid 21345] |
ID of the process that created the error |
| [client 217.26.48.199] |
IP address from which the request originated |
| AH00128 |
Error code |
| File does not exist: home/user/www/your-own-domain.ch/example.html |
Explanation of error code In this example, the page example.html does not exist in the directory ...home/user/www/your-own-domain.ch/ |
Example
Here’s another example of a warning:
[Wed Apr 09 14:10:34.483413 2025] [proxy_fcgi:error] [pid 7442:tid 37693874432] [client 217.26.48.199] AH01071: Got error 'PHP message: PHP Warning: Trying to access array offset on value of type null in /home/your-own/www/your-own-domain.ch/wp-content/plugins/hub-elementor-addons/hub-elementor-addons.php on line 213PHP'
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