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A Cloud Office group is automatically created for each hosting account and allocated to the hosting account in question. This allows you to create free e-mail addresses.

However, it is also possible to unlink the Cloud Office group from the hosting account at any time. This is a sensible option, for example, if you no longer need your hosting account but want to keep your e-mail addresses.

The following requirements must be met:

  • You have converted all your free e-mail addresses (Cloud Office Limited) into a fee-based e-mail product (Cloud Office Basic/Plus/Business).
  • There are no mailing lists in the hosting account.

To cancel the allocation, proceed as follows:

  1. Log in to your Hostpoint Control Panel.
  2. Open the “E-mail & Cloud Office” area.
    DE 1
  3. Click on “Display Cloud Office groups” at the top right.
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  4. Click “Edit” to the right of the desired Cloud Office group.
    Cloud Office Gruppe von Hosting lösen 01 DE
  5. Click on “Edit” again.
    Cloud Office Gruppe von Hosting lösen 02 DE
  6. Enter the name of the Cloud Office group to confirm the process.
  7. Click on “Remove hosting assignment now”.
    Warning: this action cannot be undone.
    Cloud Office Gruppe von Hosting lösen 03 DE

→ The Cloud Office group has been unlinked from the hosting account.

More information about Cloud Office groups:

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For support requests please use this form instead.

General information about the address book

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