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A Cloud Office group is automatically created for each web hosting and allocated to the web hosting account in question. This allows you to create free e-mail addresses.

However, it is also possible to unlink the Cloud Office group from the web hosting at any time. This is a sensible option, for example, if you no longer need your web hosting but want to keep your e-mail addresses.

The following requirements must be met:

  • You have converted all your free e-mail addresses (Cloud Office Limited) into a fee-based e-mail product (Cloud Office Basic/Plus/Business).
  • There are no mailing lists in the web hosting.

To cancel the allocation, proceed as follows:

  1. Log in to the Hostpoint Control Panel with your Hostpoint ID.
  2. Open the “E-mail & Cloud Office” area.
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  3. Click on “Display Cloud Office groups” at the top right.
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  4. Click “Edit” to the right of the desired Cloud Office group.
    CloudOfficeGruppe von Hosting losen 01 EN
  5. Click on “Edit” again.
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  6. Enter the name of the Cloud Office group to confirm the process.
  7. Click on “Remove hosting assignment now”.
    Warning: this action cannot be undone.
    CloudOfficeGruppe von Hosting losen 03 EN

→ The Cloud Office group has been unlinked from the web hosting.

More information about Cloud Office groups:

Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.

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