How do I forward an e-mail header?

The e-mail header contains all the information relevant about an e-mail message. Our support team often needs the e-mail header or .eml file of the message in order to identify the problem and help you with any questions.

 

What is an e-mail header?

An e-mail message has multiple layers of information, with the visible layer being the message itself.

In the background (the e-mail header), however, much more is noted and written, even for sent messages.

The information in this hidden e-mail header relates to the technical sending itself and the communication between the e-mail servers of the sender and the recipient.

For example, if a message has been declared as spam, this is noted in the e-mail header.

This information is important for our support team to help you with any queries you may have.

Where can I find the e-mail header in Cloud Office Mail?

Right-click on the message or click on the “Show source data” option.

A new window will open with the e-mail header. You can now copy it.

Where can I find the e-mail header in Apple Mail?

Select the desired message and select “View” in the menu at the top. followed by one of the options “Source code” or “Raw source”.

A new window will open with the e-mail header. You can now copy it.

Where do I find the e-mail header in Microsoft Outlook?

Open the desired message. Then go to the “File” menu and select the “Properties” option.

A new window will open with the e-mail header. You can now copy it.

Where can I find the e-mail header in Thunderbird?

Select the desired message and select “View” in the menu at the top followed by the option “Message source code”.

A new window will open with the e-mail header. You can now copy it.

What is an .eml file?

E-mails can be saved as .eml files.

E-mail files of this form contain all important information and the header of the message.

In the most common e-mail clients you can save a message directly as a file. This way, there’s no need to export the e-mail header separately.

This usually works by right-clicking on the message and then clicking on “Save”.

This .eml file can then be added as an attachment in a new message.

 

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