Select your language

Have you set up an e-mail address in the Hostpoint Control Panel and now want to configure it in Microsoft Outlook Office 365? These instructions will show you how to do so step-by-step – for both the classic and the new version of Outlook.

In Outlook, you can switch between the two versions by activating or deactivating the “New Outlook” slider at the top right. However, e-mail accounts are not always automatically transferred when switching. You may therefore need to set them up again.

Outlook Office 365 (Classic)

E-mail account management

  1. Start Outlook.
  2. Click on “File“ at the top left and then “Add Account“.
    Outlook 1 EN
    → This will start the e-mail account setup wizard.

Automatic configuration

  1. Enter your complete e-mail-address and click on “Connect”.
    Outlook 2 EN
    → Outlook searches for the correct connection settings.
  2. In the “Password” field, enter the password of your e-mail address that you defined when you created the e-mail-address in the Hostpoint Control Panel.
    Outlook 3 EN
  3. Click on “Connect” again.
    → If you see the following message, your account has been successfully set up:
    Outlook 4 EN
  4. Click on “Done” to complete the account setup.

→ The e-mail account has been set up. You can now use Outlook to send and receive e-mails with this e-mail address.

Manual configuration

If the automatic configuration fails, you can also set up the e-mail account manually.

To do so, proceed as follows:

  1. Enter your complete e-mail address.
  2. Click on “Advanced options” and activate the “Let me set up my account manually” option.
  3. Click on “Connect”.
    Outlook 5 EN

Select account type

  1. Now select either an IMAP or POP3 account:
    • IMAP: by choosing IMAP, your e-mails are stored on the server. Each time you read an e-mail, a copy is downloaded from the server.
    • POP3: by choosing POP3, your e-mails are downloaded to and saved on your device. The messages are then deleted from the server. This allows you to read your e-mails at any time, even if you are not connected to the internet.
    If you are unsure, select “IMAP”.
    Outlook 6 EN
  2. In the “Password” field, enter the password of your e-mail address that you defined when you created the e-mail address in the Hostpoint Control Panel, and click on “Connect”.
    Outlook 7 EN
    → If you see the following message, your account has been successfully set up:
    Outlook 4 EN
  3. Click on “Done” to complete the account setup.

→ The e-mail account has been set up. You can now use Outlook to send and receive e-mails with this e-mail address.

Exceptional case

If you have made a mistake when entering the username (e-mail address) or password, an error message will appear.

In this case, proceed as follows:

  1. Click on “Change Account Settings”.
    Outlook 9 EN
  2. In the account settings, enter the server address imap.mail.hostpoint.ch for IMAP or pop.mail.hostpoint.ch for POP for “Incoming mail”.  
  3. For “Outgoing mail”, enter the server address asmtp.mail.hostpoint.ch.
  4. Select either “STARTTLS” or “SSL/TLS” as the encryption method for both servers.
    Outlook 10 EN
  5. Verify the port numbers according to the following list:
Account and connection typePort
IMAP with connection type “SSL” 993
IMAP with connection type “TLS” 143
POP with connection type “SSL” 995
POP with connection type “TLS” 110
SMTP with connection type “SSL” 465
SMTP with connection type “TLS” 587
  1. Click on “Next”.
    → The account settings will be checked. If the account setup was successful, you will see the following message:
    Outlook 4 EN
  2. Click on “Done” to complete the account setup.

→ The e-mail account has been set up. You can now use Outlook to send and receive e-mails with this e-mail address.

Repair e-mail account

If you have problems with your email account in Outlook (e.g. unable to log in, time out, e-mails not being sent/received), it is possible that the mail servers are not correctly entered. This sometimes happens after an update of Outlook. In this case, the manual repair function of Outlook may help.

To carry out the repair, proceed as follows:

  1. Start Outlook.
  2. Click on “File“ in the upper left corner and then on “Account settings“ > “Account settings“.
  3. Select the affected e-mail account and click on “Repair“.
    OutlookReparieren 01 en
  4. Display the “Advanced options“, activate the “Let me repair my account manually” option and click on “Repair“.
    OutlookReparieren 02 en
    → The account details stored in Outlook are displayed.
  5. Check that the details correspond to the following data. If the details are not correct, update them.
    • Incoming mail: imap.mail.hostpoint.ch (for IMAP) or pop.mail.hostpoint.ch (for POP3)
      OutlookReparieren 03 en
    • Outgoing mail: asmtp.mail.hostpoint.ch
      OutlookReparieren 04 en
  1. Click on “Next“.
  2. Click on “Finish“.
    → Outlook sends you a test message to verify the account settings.

You can find more information in the article on repairing an e-mail account in Outlook.

Outlook Office 365 (New)

E-mail account management

  1. Open Outlook.
    → If you have not yet set up an e-mail account, a wizard will start automatically. In this case, go to the section “Automatic configuration”.
  2. Click “Add Account” at the bottom of the sidebar with your e-mail accounts.
    Outlook365 00 en
    → This will start the e-mail account setup wizard.

Automatic configuration

  1. Enter your full e-mail address and click “Continue”.
    Outlook365 01 en
    → Outlook will search for the correct connection settings.
  2. In the “IMAP password” field, enter the password for your e-mail address that you defined in the Hostpoint Control Panel when you created the e-mail address and then click “Continue”.
    Outlook365 02 en
  3. The new Outlook does not retrieve your data directly from our servers, but synchronizes it to the Microsoft Cloud. If you agree to this, please confirm by clicking “Continue”.
    Outlook365 04 en
    → Outlook usually recognizes the correct connection settings by itself.
    → If you see the following message, your e-mail account has been set up successfully:
    Outlook365 05 en
  4. Click “Done” to complete the account setup.

→ The e-mail account has been set up. You can now send and receive e-mails with Outlook.

Manual configuration

If you made an error when entering your username (e-mail address) or password, or if the automatic configuration was not successful, an error message will appear.

In this case, proceed as follows:

  1. Click on “Advanced Setup”.
    Outlook365 06 en
  2. Select the “IMAP” option as the e-mail provider or account type.
    Outlook365 07 en
  3. In the IMAP settings, enter the following information:
    Outlook365 03a en
    • IMAP password: Password for your e-mail address
    • IMAP Incoming server: imap.mail.hostpoint.ch
    • Port: 993
    • Secure connection type: SSL/TLS (recommended)
  4. In the SMTP settings, enter the following information:
    Outlook365 03b en
    • SMTP username: Your e-mail address
    • SMTP password: You can leave this field blank.
    • SMTP Outgoing server: asmtp.mail.hostpoint.ch
    • Port: 465
    • Secure connection type: SSL/TLS (recommended)
  5. Confirm the settings by clicking “Continue”.
    → The account settings will be checked.
    → If the account is set up successfully, you will see the following message:
    Outlook365 05 en
  6. Click “Done” to complete the account setup.

→ The e-mail account has been set up. You can now send and receive e-mails with Outlook.


Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.

 

 

© 2001 - Hostpoint AG
Cookie

Wir verwenden Cookies  🍪

We use Cookies  🍪

Nous utilisons des cookies  🍪

Utilizziamo dei cookie  🍪

Die digitalen Auftritte von Hostpoint (Website, Control Panel, Support Center etc.) verwenden Cookies. Diese werden dazu verwendet, um Daten über Besucherinteraktionen zu sammeln. Wenn Sie auf «Akzeptieren» klicken, stimmen Sie der Verwendung dieser Cookies für Werbezwecke, Website-Analyse und Support zu. Gewisse essenzielle Cookies sind jedoch für eine ordnungsgemässe Funktion dieser Seiten unerlässlich und können deshalb nicht deaktiviert werden. Auch ohne Ihre Zustimmung können gewisse Daten in anonymisierter Form für statistische Zwecke und zur Verbesserung unserer Websites verwendet werden. Bitte beachten Sie unsere Datenschutzerklärung.

Hostpoint's digital presences (website, Control Panel, Support Center, etc.) use cookies. These are used to collect data on visitor interactions. If you click “Accept”, you agree to the use of these cookies for advertising purposes, website analysis and support. However, certain cookies are essential for the proper functioning of these pages and therefore cannot be disabled. Even without your consent, certain data may be used in anonymized form for statistical purposes and to improve our websites. Please note our Privacy policy.

Le sites Web de Hostpoint (site Web, Control Panel, Centre d'assistance, etc.) utilisent des cookies. Ces cookies servent à collecter des données sur les interactions des visiteurs. En cliquant sur «Accepter», vous consentez à l’utilisation de ces cookies à des fins de publicité, d’analyse du site Web et d’assistance. Certains cookies essentiels sont cependant indispensables au bon fonctionnement de notre sites Web et ne peuvent donc pas être désactivés. Même sans votre consentement, certaines données peuvent être utilisées sous forme anonymisée à des fins statistiques et pour améliorer notre sites Web. Veuillez prendre connaissance de notre Déclaration de protection des données.

Le presenze digitali di Hostpoint (sito web, Pannello di controllo, Support Center, ecc.) utilizzano i cookie. Questi vengono utilizzati per raccogliere dati sulle interazioni dei visitatori. Facendo clic su «Accetta», acconsente all’utilizzo di questi cookie per scopi pubblicitari, di analisi del sito web e di supporto. Alcuni cookie essenziali sono tuttavia indispensabili per il corretto funzionamento di questi siti web e pertanto non possono essere disattivati. Anche senza il Suo consenso, determinati dati potrebbero essere utilizzati in forma anonima per fini statistici e per l’ottimizzazione dei nostri siti web. Si prega di tenere conto della nostra Dichiarazione per la pivacy.

Ablehnen
Decline
Refuser
Rifiuta
Akzeptieren
Accept
Accepter
Accetta