Select your language

Once you have created an email account in the Hostpoint Control Panel, you can set it up in your email-programme. In this guide, we will show you step-by-step how to set up your email-address with Outlook Office 365.

E-Mail account administration

Click on «File» at the top left and then «Add Account».

Outlook 1 EN

Automatic configuration

Enter your complete e-mail-address.

With the following click on «Connect», the system automatically searches for the correct account settings.

Outlook 2 EN

In the «Password» field, enter the corresponding password for your e-mail-address that you defined when you created the e-mail-address in the Hostpoint Control Panel. Now click on «Connect».

Outlook 3 EN

If you see this success notification (see screenshot), your account has been successfully set up.

Outlook 4 EN

If the automatic setup fails and you get a certificate error warning, then you can accept the certificate and your email address will work. The warning appears because our SSL certificates for our e-mail-servers are not specific to your own domain, but to *.mail.hostpoint.ch.

Manual configuration

To set up the E-Mail address yourself, go to «Advanced options», select «Let me set up my account manually», then click «Connect».

Outlook 5 EN

Choosing the account type: POP or IMAP

Now choose between a POP- or IMAP-Account.

IMAP
With the IMAP option, your e-mails remain on the server. When reading, a copy is downloaded from the server each time.
POP
With the POP option, your e-mails are downloaded to your Outlook and stored. The messages are deleted from the server. You can therefore read your e-mails offline at any time - e.g. on the train.

If you are not sure, select the account type «IMAP-account».

Outlook 6 EN

Enter your E-Mail-password in the «Password» Field that you defined when creating the e-mail-address in the Hostpoint Control Panel and click on «Connect».

Outlook 7 EN

If you see this success notification (see screenshot), your account has been successfully set up.

Outlook 4 EN

Exceptional case

If you have made a mistake when entering the Username (E-Mail-address) or the Password, you will see an error message. In this case, select «Change Account Settings».

Outlook 9 EN

In the account settings, enter the server address imap.mail.hostpoint.ch for IMAP or pop.mail.hostpoint.ch for POP for «Incoming e-mail».  For «Outgoing e-mail», enter asmtp.mail.hostpoint.ch as the server’s name.

Select either «STARTTLS» or «SSL/TLS» as the encryption method for both servers.

Verify the Port Settings according to the follwing List:

Account- and connection typePort
IMAP with connection type SSL 993
IMAP with connection type TLS 143
POP with connection type SSL 995
POP with connection type TLS 110
SMTP with connection type SSL 465
SMTP with connection type TLS 587

Outlook 10 EN

Confirm the settings with «OK» and click on «Next». The account settings will then be checked. If the account setup was successful, you will see the success page (see screenshot).

Outlook 4 EN

Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.

 

Unable to find what you were looking for?

Our support experts are happy to assist you personally!

 

© 2001 - Hostpoint AG