Step-by-step: e-mail configuration for Outlook Office 365

Have you set up an e-mail address in the Hostpoint Control Panel and now want to configure it in Microsoft Outlook Office 365? These instructions will show you how to do so step-by-step – for both the classic and the new version of Outlook.

In Outlook, you can switch between the two versions by activating or deactivating the “New Outlook” slider at the top right. However, e-mail accounts are not always automatically transferred when switching. You may therefore need to set them up again.

Outlook Office 365 (Classic)

E-mail account management

1. Start Outlook.
2. Click on “File“ at the top left and then “Add Account“.
   
   → This will start the e-mail account setup wizard.

Start configuration

1. Enter your complete e-mail address.
2. Click on “Advanced options” and activate the “Let me set up my account manually” option.
3. Click on “Connect”.
   

Select account type

1. Now select either an IMAP or POP3 account:
   • IMAP: by choosing IMAP, your e-mails are stored on the server. Each time you read an e-mail, a copy is downloaded from the server.
   • POP3: by choosing POP3, your e-mails are downloaded to and saved on your device. The messages are then deleted from the server. This allows you to read your e-mails at any time, even if you are not connected to the internet.
   If you are unsure, select “IMAP”.
   

Set up e-mail account

1. In the “Password” field, enter the password of your e-mail address that you defined when you created the e-mail address in the Hostpoint Control Panel, and click on “Connect”.
   
   → If you see the following message, your account has been successfully set up:
   
2. Click on “Done” to complete the account setup.

→ The e-mail account has been set up. You can now use Outlook to send and receive e-mails with this e-mail address.

Exceptional case

If you have made a mistake when entering the username or password, or if the setup failed for other reasons, an error message will appear.

In this case, proceed as follows:

1. Click on “Change Account Settings”.
   
2. In the account settings, enter the server address imap.mail.hostpoint.ch for IMAP or pop.mail.hostpoint.ch for POP for “Incoming mail”.  
3. For “Outgoing mail”, enter the server address asmtp.mail.hostpoint.ch.
4. Select either “STARTTLS” or “SSL/TLS” as the encryption method for both servers.
   
5. Verify the port numbers according to the following list:

6. Click on “Next”.
   → The account settings will be checked. If the account setup was successful, you will see the following message:
   
7. Click on “Done” to complete the account setup.

→ The e-mail account has been set up. You can now use Outlook to send and receive e-mails with this e-mail address.

Repair e-mail account

If you have problems with your email account in Outlook (e.g. unable to log in, time out, e-mails not being sent/received), it is possible that the mail servers are not correctly entered. This sometimes happens after an update of Outlook. In this case, the manual repair function of Outlook may help.

To carry out the repair, proceed as follows:

1. Start Outlook.
2. Click on “File“ in the upper left corner and then on “Account settings“ > “Account settings“.
3. Select the affected e-mail account and click on “Repair“.
   
4. Display the “Advanced options“, activate the “Let me repair my account manually” option and click on “Repair“.
   
   → The account details stored in Outlook are displayed.
5. Check that the details correspond to the following data. If the details are not correct, update them.
   • Incoming mail: imap.mail.hostpoint.ch (for IMAP) or pop.mail.hostpoint.ch (for POP3)
     
   • Outgoing mail: asmtp.mail.hostpoint.ch
     
     

6. Click on “Next“.
7. Click on “Finish“.
   → Outlook sends you a test message to verify the account settings.

You can find more information in the article on repairing an e-mail account in Outlook.

Outlook Office 365 (New)

E-mail account management

1. Open Outlook.
   → If you have not yet set up an e-mail account, a wizard will start automatically. In this case, go directly to the next section.
2. Click “Add account” at the bottom of the sidebar with your e-mail accounts.
   
   → This will start the e-mail account setup wizard.

Set up e-mail account

1. Enter your full e-mail address and click “Continue”.
   
   → Outlook will search for the correct connection settings.
2. In the “IMAP password” field, enter the password for your e-mail address that you defined in the Hostpoint Control Panel when you created the e-mail address and then enable the “Show more” option.
   
3. Disable the “Use recommended settings” option and, in the IMAP settings, enter the following information:
   
   • IMAP password: Password for your e-mail address
   • IMAP Incoming server: imap.mail.hostpoint.ch
   • Port: 993
   • Secure connection type: SSL/TLS (recommended)

4. In the SMTP settings, enter the following information:
   
   • SMTP username: Your e-mail address
   • SMTP password: You can leave this field blank.
   • SMTP Outgoing server: asmtp.mail.hostpoint.ch
   • Port: 465
   • Secure connection type: SSL/TLS (recommended)
5. The new Outlook does not retrieve your data directly from our servers, but synchronizes it to the Microsoft Cloud. If you agree to this, please confirm by clicking “Continue”.
   
6. Confirm the settings by clicking “Continue”.
   → The account settings will be checked.
   → If the account is set up successfully, you will see the following message:
   
7. Click “Done” to complete the account setup.

→ The e-mail account has been set up. You can now send and receive e-mails with Outlook.