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Have you created an e-mail address in the Hostpoint Control Panel and now want to set it up in Microsoft Office Outlook 365? We’ll show you how in this article – one step at a time.

E-mail account management

  1. Start Outlook.
  2. Click on “File“ at the top left and then “Add Account“.
    Outlook 1 EN→ This will start the e-mail account setup wizard.

Automatic configuration

  1. Enter your complete e-mail-address and click on “Connect”.Outlook 2 EN
    → Outlook searches for the correct connection settings.
  2. In the “Password” field, enter the password of your e-mail address that you defined when you created the e-mail-address in the Hostpoint Control Panel.
    Outlook 3 EN
  3. Click on “Connect” again.
    → If you see the following message, your account has been successfully set up:
    Outlook 4 EN
  4. Click on “Done” to complete the account setup.

→ The e-mail account has been set up. You can now use Outlook to send and receive e-mails with this e-mail address.

Manual configuration

If the automatic configuration fails, you can also set up the e-mail account manually.

To do so, proceed as follows:

  1. Enter your complete e-mail address.
  2. Click on “Advanced options” and activate the “Let me set up my account manually” option.
  3. Click on “Connect”.
    Outlook 5 EN

Select account type

  1. Now select either an IMAP or POP3 account:
    • IMAP: by choosing IMAP, your e-mails are stored on the server. Each time you read an e-mail, a copy is downloaded from the server.
    • POP3: by choosing POP3, your e-mails are downloaded to and saved on your smartphone. The messages are then deleted from the server. This allows you to read your e-mails at any time, even if you are not connected to the internet.
    If you are unsure, select “IMAP”.
    Outlook 6 EN
  2. In the “Password” field, enter the password of your e-mail address that you defined when you created the e-mail-address in the Hostpoint Control Panel, and click on “Connect”.
    Outlook 7 EN
    → If you see the following message, your account has been successfully set up:Outlook 4 EN
  3. Click on “Done” to complete the account setup.

→ The e-mail account has been set up. You can now use Outlook to send and receive e-mails with this e-mail address.

Exceptional case

If you have made a mistake when entering the username (e-mail address) or password, an error message will appear.

In this case, proceed as follows:

  1. Click on “Change Account Settings”
    Outlook 9 EN
  2. In the account settings, enter the server address imap.mail.hostpoint.ch for IMAP or pop.mail.hostpoint.ch for POP for “Incoming mail”.  
  3. For “Outgoing mail”, enter the server address asmtp.mail.hostpoint.ch.
  4. Select either “STARTTLS” or “SSL/TLS” as the encryption method for both servers.Outlook 10 EN
  5. Verify the port numbers according to the following list:
Account and connection type Port
IMAP with connection type “SSL” 993
IMAP with connection type “TLS” 143
POP with connection type “SSL” 995
POP with connection type “TLS” 110
SMTP with connection type “SSL” 465
SMTP with connection type “TLS” 587
  1. Click on “Next”.
    → The account settings will be checked. If the account setup was successful, you will see the following message:
    Outlook 4 EN
  2. Click on “Done” to complete the account setup.

→ The e-mail account has been set up. You can now use Outlook to send and receive e-mails with this e-mail address.

Repair e-mail account

If you have problems with your email account in Outlook (e.g. unable to log in, time out, emails not being sent/received), it is possible that the mail servers are not correctly entered. This sometimes happens after an update of Outlook. In this case, the manual repair function of Outlook may help.

To carry out the repair, proceed as follows:

  1. Start Outlook.
  2. Click on “File“ in the upper left corner and then on “Account settings“ > “Account settings“.
  3. Select the affected e-mail account and click on “Repair“.
    OutlookReparieren 01 en
  4. Display the “Advanced options“, activate the “Let me repair my account manually” option and click on “Repair“.
    OutlookReparieren 02 en
    → The account details stored in Outlook are displayed.
  5. Check that the details correspond to the following data. If the details are not correct, update them.
    • Incoming mail: imap.mail.hostpoint.ch (for IMAP) or pop.mail.hostpoint.ch (for POP3)
      OutlookReparieren 03 en
    • Outgoing mail: asmtp.mail.hostpoint.ch
      OutlookReparieren 04 en
  1. Click on “Next“.
  2. Click on “Finish“.
    → Outlook sends you a test message to verify the account settings.

You can find more information on repairing an e-mail account in Outlook in this article.


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