If you want to set up your e-mail address in your own e-mail client, your e-mail client usually searches automatically for the correct settings. Unfortunately, this does not always work without errors. In this article, we show you the most common problems with the most popular e-mail programs.
Outlook
Unfortunately, when setting up your e-mail account in Outlook, a warning message about “Certificate mismatch” will appear.
This warning message appears because Hostpoint’s default settings are “*.mail.hostpoint.ch” (including the certificate), but you are using your own domain for your e-mail address. Outlook therefore warns you that the domain and the e-mail server are not identical.
However, you can ignore this warning and accept the certificate. The setup will still work.
Apple Mail
When you set up your e-mail account with Apple Mail, unfortunately, the message “Account name/password could not be verified” will appear. You must enter the e-mail settings manually.
Thunderbird
When setting up your e-mail inbox with Thunderbird, the correct settings are found without any problems and your e-mail address can be added automatically.
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