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To set up your e-mail accounts on your device (computer, tablet, smartphone) as quickly and easily as possible, we recommend using our e-mail assistant.

The e-mail assistant will find the right instructions for your device. With Apple devices, you can even use a configuration file to make all necessary settings automatically.

To use the e-mail assistant, follow these steps:

  1. Open the e-mail assistant in the browser.
  2. Enter your name and e-mail address and click “Continue”.
  3. Select your operating system.
  4. Select your e-mail program.
    Note: if you are unsure or your e-mail program is not listed, please use the default settings. These are valid for any e-mail program.
  5. Select the correct version of your e-mail program.
    → The correct instructions will be displayed. Follow the instructions to set up your e-mail account.
  6. If you are using an Apple device (macOS or iOS): Click “Download configuration file now”.
    Note: please note that some newer iOS and MacOS versions may not yet have a configuration file available.
  7. Once the configuration file has been downloaded, open the file and enter the password for your e-mail address.
  8. Then follow the installation instructions for Apple Mail or for iPhone/iPad to complete the automatic setup.

Cloud Office assistant

In addition to the e-mail assistant, another assistant is available in the Cloud Office web application. This supports you in setting up Cloud Office (e-mail, calendar, contacts, Drive) on various devices. You can find the wizard in Cloud Office under “Settings” > “Connect your device”.

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