Select your language

To set up your e-mail accounts on your device (computer, tablet, smartphone) as quickly and easily as possible, we recommend using our e-mail assistant.

The e-mail assistant will find the right instructions for your device. With Apple devices, you can even use a configuration file to make all necessary settings automatically.

To use the e-mail assistant, follow these steps:

  1. Open the e-mail assistant in the browser.
  2. Enter your name and e-mail address and click “Continue”.
  3. Select your operating system.
  4. Select your e-mail program.
    Note: if you are unsure or your e-mail program is not listed, please use the default settings. These are valid for any e-mail program.
  5. Select the correct version of your e-mail program.
    → The correct instructions will be displayed. Follow the instructions to set up your e-mail account.
  6. If you are using an Apple device (macOS or iOS): Click “Download configuration file now”.
    Note: please note that some newer iOS and MacOS versions may not yet have a configuration file available.
  7. Once the configuration file has been downloaded, open the file and enter the password for your e-mail address.
  8. Then follow the installation instructions for Apple Mail or for iPhone/iPad to complete the automatic setup.

Cloud Office assistant

In addition to the e-mail assistant, another assistant is available in the Cloud Office web application. This supports you in setting up Cloud Office (e-mail, calendar, contacts, Drive) on various devices. You can find the wizard in Cloud Office under “Settings” > “Connect your device”.

CloudOfficeAssistent 01 en

CloudOfficeAssistent 02 en

Please use this form only to provide feedback on the above guide.
For support requests please use this form instead.


Unable to find what you were looking for?

Our support experts are happy to assist you personally!


© 2001 - Hostpoint AG