Migration from an external web hosting provider to Hostpoint
To migrate from an external web hosting provider to Hostpoint, we recommend the free e-mail migration service “Audriga”. This service transfers all e-mails automatically. For more support, you can also take advantage of the service of our migration team.
Migration from one Hostpoint web hosting to another
Within a Hostpoint ID
If you want to move your e-mail accounts from one web hosting of your Hostpoint ID to another and the owner remains the same, you can move the domain of the e-mail accounts to the Cloud Office group of the new web hosting. This will preserve all your messages and you will not have to delete and set up any new e-mail addresses.
To move the domain, proceed as follows:
- Log in to the Hostpoint Control Panel with your Hostpoint ID.
- Open the web hosting where the e-mail accounts are located.
- Click on “E-mail” in the menu and on “Domains” in the submenu.
- Scroll down to the “Move domain to another Cloud Office group” section.
- Click on “Select and move domain”.
- Select the domain whose e-mail accounts you want to move.
- Select the Cloud Office group to which you want to move the e-mail accounts. The Cloud Office group must be assigned to the new web hosting.
- Confirm that you are aware of the data deletion.
- Click on “Move selected domain”.
→ The domain and the associated e-mail accounts are moved to the new Cloud Office group and are therefore assigned to the new web hosting.
Between different Hostpoint IDs
If you would like to move your e-mail accounts from a web hosting of your Hostpoint ID to a web hosting of another Hostpoint ID and the owner therefore changes, we recommend using an e-mail client such as Outlook, Thunderbird or Apple Mail. This allows you to export your e-mail messages and then import them again once the e-mail address has been moved to the new web hosting.
Outlook
To export and import e-mails into Outlook, follow these instructions from Microsoft:
Apple Mail
To export and import e-mails into Apple Mail, follow these instructions from Apple.
Thunderbird
To export and import e-mails into Thunderbird, follow these instructions:
Exporting messages from Thunderbird
- Select the desired messages.
- In the “File” menu, click “Save As” and select the “File…” option.
- Select the desired location for the export file and confirm the selection by clicking “Open”.
→ The selected messages are exported and saved as individual files in the selected folder.
Importing messages into Thunderbird
- Select the desired mailbox and e-mail folder to be used for importing the files.
- Open the folder with the saved messages.
- Drag and drop the .eml files directly into the selected e-mail folder in Thunderbird.
→ The messages are imported and stored in the desired e-mail folder.
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