What should I do when my mailbox is full?

You can assign a specific size (storage space) to each mailbox that you have set up with Hostpoint. This is referred to as a quota. The initial default size is 1 GB, which you can change when creating the e-mail addresses. Each mailbox can be allocated up to 5 GB (5,000 MB).

You can view and change the current quota for your mailbox in the Control Panel. This procedure is described further here.

You won't be able to receive any messages if your mailbox is full. To avoid this, you will automatically receive notifications from us when your mailbox reaches 80% and 95% of its capacity. 

You then have the following options:

  • delete messages you no longer need to free up space
  • increase your mailbox quota
  • archive your messages locally
  • Upgrade to Cloud Office Premium

Cloud Office Premium gives you 25 GB of mailbox storage. In addition to standard features such as e-mail, calendar, contact management, etc., you also get premium benefits such as ActiveSync with mobile devices and Cloud Office Drive for online file and document management.

Cloud Office Premium is available for just CHF 7 per month per user.
You can upgrade to Cloud Office Premium directly in the Control Panel. Log into the Control Panel, go to the E-mail category and click on Edit next to the desired e-mail address. Activate Cloud Office Premium there.

Deleting messages

To delete messages, click the following link to log into Cloud Office Mail: https://admin.hostpoint.ch/customer/Auth/Webmail
(See: How do I log into Cloud Office?)

You will need your e-mail address and password to log in.

Once you have logged in, click Mail at the top. Then delete the e-mails you no longer need. Note that all subfolders, including Trash, count towards the storage quota, so you must also empty the Trash folder after you have deleted messages (moved them to Trash). 

Increasing your quota

To increase your quota, click the following link to log into the Control Panel: https://admin.hostpoint.ch/customer/Auth/Login
(See: How do I get to the Control Panel?)

You will need your Hostpoint ID/server login and password.

Once you have logged in, click Services at the top and open your server. At the left, click on E-mail to view all e-mail accounts. 

Edit the desired e-mail address and pull the slider next to e-mail-account-quota to the desired value. It takes about 2 to 3 minutes for the changes to take effect after saving them.

If you have forgotten your password, follow these instructions:

Archiving messages

You can save and archive your messages locally on your own device. This requires that you synchronize the messages with an e-mail client and then export them.

Our Support Center provides information on the appropriate settings for synchronization with your e-mail client.

The export procedure varies from client to client, so make sure to refer to the help provided by your e-mail software provider.





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