What should I do when my mailbox is full?

You can assign a specific size (storage space) to each mailbox that you have set up with Hostpoint. This is referred to as a quota.

You can choose the size of your mailbox when setting up your e-mail address. A mailbox can be created with a capacity of up to 5 GB (i.e. 5000 MB) free of charge.

You can view and change the current quota for your mailbox in the Control Panel. This procedure is described further here.

You won't be able to receive any messages if your mailbox is full. To avoid this, you will automatically receive notifications from us when your mailbox reaches 80% and 95% of its capacity.

You then have the following options:

Deleting messages

To delete messages, click the following link to log into Cloud Office Mail: https://office.hostpoint.ch

You will need your e-mail address and password to log in (See: How do I log into Cloud Office?).

Once you have logged in, click «Mail» at the top. Then delete the e-mails you no longer need.

Note that all subfolders, including Trash, count towards the storage quota, so you must also empty the Trash folder after you have deleted messages (moved them to Trash).

Increasing your quota

To increase your quota, click the following link to log into the Control Panel: https://admin.hostpoint.ch

You will need your Hostpoint ID / server login and password (See: How do I get to the Control Panel?).

If you have forgotten your password, follow these instructions:

Once you have logged in, click «Services» at the top and open your server. At the left, click on «E-Mail» to view all E-Mail accounts.

Edit E-Mail

Edit the desired E-Mail address and pull the slider next to «E-Mail-Account-Quota» to the desired value.

E-Mail Quota

It takes about 2 to 3 minutes for the changes to take effect after saving them.

Archiving messages

You can save and archive your messages locally on your own device.

This requires that you synchronize the messages with an E-Mail client and then export them.

Our Support Center provides information on the appropriate settings for synchronization with your e-mail client.

The export procedure varies from client to client, so make sure to refer to the help provided by your E-Mail software provider.

Cloud Office Premium

Cloud Office Premium gives you 25 GB of mailbox storage. In addition to standard features such as E-Mail, calendar, contact management, etc., you also get premium benefits such as «ActiveSync with mobile devices» and «Cloud Office Drive» for online file and document management.

Cloud Office Premium is available for just CHF 7 per month per user.

You can upgrade to Cloud Office Premium directly in the Control Panel. Log into the Control Panel, go to the «E-Mail» category and click on «Edit» next to the desired e-mail address. Activate Cloud Office Premium there.

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