Are you no longer receiving messages because your mailbox is full? In this article, we'll show you what you can do in this case.
Each mailbox at Hostpoint is allocated a certain amount of storage space (also known as a “quota”). If this is exhausted, you will no longer be able to receive messages. To avoid this, you will be informed by us via e-mail when your mailbox reaches 80% and 95% of its maximum capacity.
You then have the following options:
Deleting messages
First of all, we recommend that you tidy up your mailbox and delete any messages you no longer need.
To do so, proceed as follows:
- Log into Cloud Office with your e-mail address and the corresponding password.
- Click on “Mail” in the menu at the top.
- Delete the e-mails that you no longer need from your mailbox.
- Empty the trash. Its content also counts towards the storage quota.
Increasing storage space
If there is not enough storage space despite deleting the messages, you can also increase the storage space.
To do so, proceed as follows:
- Log in to the Hostpoint Control Panel with your Hostpoint ID.
- Open your web hosting account (if applicable) and click on “E-mail” in the left menu or open “E-mail & Cloud Office”.
→ The overview shows all e-mail addresses that you have created. - Click on “Edit” next to the desired e-mail address.
- Under “E-mail storage space” space, click “Increase storage space” and then “Change e-mail storage space quota”. Now drag the slider to the desired value.
- Click on “Save”.
→ The storage space has been adjusted.
Archiving messages
Another option is to archive the messages, i.e. save them on your local device and then delete them from your mailbox.
This requires that you export the messages. You can do this either directly in Cloud Office or in your e-mail program. You can find instructions on how to do this in this article. If the procedure for your e-mail program is not described in this article, please refer directly to the documentation or the support of the respective manufacturer.
Upgrading to a Cloud Office product
For the free mailboxes included in web hosting (Cloud Office Limited), the maximum storage is 5 GB. A paid Cloud Office product, however, gives you up to 100 GB of storage for your e-mail messages. In addition to standard functions such as e-mail, calendar, contact management, etc., you also benefit from other benefits such as Hostpoint Drive and Cloud Office Documents for online file and document management.
So if you need more than 5 GB of storage space for your mailbox, you can upgrade to a paid Cloud Office package. You can upgrade directly in the Hostpoint Control Panel. Follow these instructions to do so.
For support requests please use this form instead.
