Have you forgotten the password for your e-mail address and your Cloud Office account? This article explains how to reset your password.
A password is set for each Hostpoint e-mail address. You need this password to log in to Cloud Office and to set up your e-mail address in the e-mail program of your choice (e.g. Outlook, Apple Mail).
If you forget your e-mail address password, you can reset it on the Cloud Office login page. Find out exactly how this works in the following section.
If you manage your e-mail address yourself, you can also change the password directly in the Hostpoint Control Panel. To do so, follow the instructions in “How do I change the password for my e-mail address?”.
Reset password
To reset the password for your e-mail account, follow these steps:
- Open E-mail & Cloud Office.
- Click “Forgot your e-mail password?”.
- Enter your e-mail address and click “Reset password”.
→ You will receive an SMS with a recovery code. - Enter the code you have received.
- Set a new password.
- Confirm the new password by entering it again.
- Click “Save new password”.
→ Your password has been reset. You can now log in with your new password.
Save emergency phone number
When you reset your e-mail password, a recovery code is sent via SMS. An emergency phone number must be saved for your e-mail address for this purpose. You can save and change this phone number yourself in Cloud Office.
Follow these steps for this:
- Log in to Cloud Office using your e-mail address and password.
- Click on the gear icon at the top right and select “All settings”.
- Click “Mail” > “Password” > “Emergency phone number” in the menu.
- Enter your phone number.
- Click “Receive verification code by SMS”.
- Enter the code you have received.
- Click “Confirm mobile phone number”.
→ The emergency phone number has been saved.
For support requests please use this form instead.
